Terms and Conditions

Definitions

• The Term “Company”, Us or We refers to the Tibi Care Solutions and/or any franchisees operating under a franchise agreement.
• The Term "Cleaner" refers to the individual or business providing cleaning services on the Company's behalf.
• The term “Service” refers to the cleaning services provided by the company.
• The term "Cleaning Visit" refers to the Cleaner's trip to the Client's service address to perform the Service.
• The term “client” “user” or “you” refers to the customer

All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of the USA.

Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Any of these Terms of Agreement may be changed or replaced at any moment, at our sole discretion. You are in charge of periodically reviewing the Terms of Agreement for updates. Any modifications to the Terms of Agreement that are posted will be accepted by you if you continue to use the Service after that point.

By accessing this website we assume you accept these terms and conditions. Do not continue to use https://tibicaresolutions.com/ if you do not agree to take all of the terms and conditions stated on this page.

Cookies

We employ the use of cookies. By accessing https://tibicaresolutions.com/, you agreed to use cookies in agreement with the Tibi Care Solutions’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License

Unless otherwise stated, Tibi Care Solutions and/or its licensors own the intellectual property rights for all material on https://tibicaresolutions.com/. All intellectual property rights are reserved. You may access this from https://tibicaresolutions.com/ for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

Republish material from https://tibicaresolutions.com/
Sell, rent or sub-license material from https://tibicaresolutions.com/
Reproduce, duplicate or copy material from https://tibicaresolutions.com/
Redistribute content from https://tibicaresolutions.com/

The following organizations may link to our Website without prior written approval:

• Government agencies;
• Search engines;
• News organizations;

Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

• commonly-known consumer and/or business information sources;
• dot.com community sites;
• associations or other groups representing charities;
• online directory distributors;
• internet portals;
• accounting, law and consulting firms; and
• educational institutions and trade associations.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

PAYMENTS

• Payment is requested on completion on the day of the cleaning session.
• Payment can be made in cash on completion of the service.
• Payment can be made by cheque payable to us on completion of the service. If paying by cheque, cheque guaranty card is required and the Client will be responsible for all bank and legal charges resulting from a dishonored cheque.
• Payment can be made with debit or credit card over the phone (This need to be made in advance). If payment is made by credit card 3% surcharge will apply. We will not share the Client’s card details with a third party.
• The Client's agrees and authorizes us to charge any outstanding amount owed to us with regards to the cleaning services provided plus parking and congestion charges fees (if any) and up to the total amount of the booked services to the debit/credit card the Client's has provided.
• Client understands that any ‘late payments’ may be subject to additional charges.
• If payment is not made after 30 days of invoice then the account will be passed to a collections agency, after which a charge of 15% on top of the initial invoice due, will be added to the debt. You agree as part of this contract to pay this sum which represents our reasonable costs in collecting the unpaid amounts.

COMPLAINTS AND CLAIMS

• Client accepts and understands that poor service, breakage/damage or theft must be reported within 24 hours from the service date. Failure to do so will entitle customer to no refunds or recovery cleanings.
• We require the presence of the Client or his/hers representative in the beginning and at the end of the cleaning session so an inspection can be carried out and if any corrections are needed, should be made on the same day. If a Client is not completely satisfied with the cleaning services, we will re-clean any areas and item/s before the completion of the service on the same day.
• If the Client has scheduled an inventory check then it must be scheduled to commence no later than 24 hours after the cleaning job has been done.
• We may take up to 5 working days to respond to a complaint.
• We will not accept a complaint based on an Inventory check report, filed more than 24-hour after the cleaning session.
• Complaints are accepted in writing (letter, e mail or Fax). Complaints must be reported on completion or in the following 24-hour.
• All fragile and highly breakable items must be secured or removed. Items excluded from liability are: cash, jewelry, items of sentimental value, art and antiques.
• Key replacement/locksmith fees are paid only if keys are lost by our operatives.
• Client should appreciate that carpets often will not have a consistent appearance after cleaning by reason of differences in wear and tear. Sunlight will sometimes cause fading in areas of the carpet and cleaning cannot rectify this. Stains are not always visible before dirt is removed and it may not be possible to remove those stains completely. We will use its best efforts provide a good result but Clients are asked to be aware of these limitations which are common to all cleaning operations.
• In case of damage, we will try to repair the item/s if it agrees that it caused the damage. If the item/s cannot be repaired, we will rectify the problem through its insurance company by crediting the Client with the item/s if it is proven to be by our personnel.

We reserve the right not to be responsible for: delay for a cleaning visit due to a traffic congestion, postponed service due to broken equipment, job not complete due to lack of hot water or power and suitable cleaning materials and/or equipment in full working order provided by the Client, third party entering or present at Client’s premises obstructing the cleaning process, accidental damages worth up to the designated amount.

INSURANCE

• We have a Public and Employer's liability insurance. The policy will cover any accidental damages caused by an operator working on behalf of us, reported within 24 hours of service date.
• Insurance cover dose not include anything that may break down or stop working at any time such as: dishwasher, washing machine, oven, cookers, extractor fans, fridge, freezer, etc, any other items, instability of which the Cient is already aware for such us bathroom appliances or any fixtures. The Client is obliged to warn the Company or the cleaner about appliances that are poorly fixed or not in full working order.
• We reserve the right to refuse to share any of the confidential company’s documents.

CLIENT SATISFACTION

• Client understands that he/she is not entitled to any refunds.
• If the Client is not satisfied with the cleaning service provided and a complaint has been placed in the stated 24 hours after the job has been completed, we reserve the right to return a cleaner and re-clean any areas and items to Client’s satisfaction. Therefore the Client must allow the cleaner to be returned and he/she should be at present at all times during the re-clean visit.
• We reserve the right to return a cleaner not more than once.

Customer Indemnity

To the maximum extent allowed by law, Customer agrees to hold Provider, its affiliates, directors, officers, stockholders, employees, licensors, agents, and assigns harmless from and against any and all claims, charges, liabilities, damages, losses, costs, and expenses (including legal fees and amounts reasonably paid in settlement of legal claims), which arise directly or indirectly from any breach by Customer, or any other violation of any law by Customer.

Limitations and Exclusions of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROVIDER AND OUR MANAGING MEMBERS, SHAREHOLDERS, EMPLOYEES, AFFILIATES, LICENSORS, AGENTS, ASSIGNS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR MULTIPLE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) PROVIDER SERVICES, PROVIDER’S FAILURE OR INABILITY TO RENDER SERVICES, CUSTOMER’S ACCESS TO OR INABILITY TO ACCESS/USE THE SERVICES, OR (B) THE UNAUTHORIZED ACCESS, USE, OR ALTERATION OF CUSTOMER’S CONTENT OR CUSTOMER PREMISES, EVEN IF PROVIDER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Nothing in these Terms and Conditions will limit or exclude any liability:
(a) for death or personal injury resulting from negligence;
(b) for fraud or fraudulent misrepresentation; or
(c) in any way that is not permitted under applicable law.

We will not be liable to the Customer in respect of any loss(es) of:
(a) profits or anticipated savings;
(b) revenue or income;
(c) use or production;
(d) business, contracts or opportunities;
(e) anything arising out of or resulting from a Force Majeure Event; or
(f) any special, indirect or consequential nature.

Force Majeure Event

If a Force Majeure Event gives rise to a failure or delay in either party performing any obligation under the Contract, other than any obligation to make a payment, that obligation will be suspended for the duration of the Force Majeure Event.

• Any party that learns of a Force Majeure Event that results in, or is likely to result in, a failure to perform any obligation under the Contract should promptly notify the other party and tell the other party of the anticipated duration of the failure to perform or delay.
• Any party whose execution of its obligations under the Contract is hampered by a Force Majeure Event must use commercially reasonable efforts to minimise such consequences.

Termination

After the Minimum Term has tolled, either party may terminate the Contract by giving the other party not less than 30 days’ written notice of termination, and provided that the termination date in such written notice is on either the 15th or the last day of any given month.

Either party may terminate the Contract immediately by giving written notice of termination to the other party if:

(a) the other party commits any material breach of the Contract;
(b) the other party commits a breach of the Contract and fails to remedy said breach within 10 days following delivery of written notice from the innocent party requesting that the breach be remedied; or
(c) the other party persistently breaches the Contract, irrespective of whether such breaches collectively constitute a material breach.

GENERAL CONDITIONS

Anytime, for any reason, we have the right to deny service to anyone.

You acknowledge that your content (except credit card data) may be transmitted over a variety of networks and entail (a) transmissions; and (b) modifications to comply and adapt to the technological requirements of connecting networks or devices Whenever credit card data is transferred over networks, it is always encrypted.

You agree that you will not, without our prior written consent, reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use of the Service, access to the Service or any contact on the website through which the service is given.

The headings used in this agreement are simply there for your convenience and have no bearing on these Terms in any way.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We cannot be held responsible for the quality, accuracy of the information given on your website.

The content on this website is only for general information purposes and should not be relied upon or used as the only basis for making decisions without first seeking advice from main, more reliable, more complete, or more timely sources of information. Your use of the information on this website is at your own risk.

There may be historical data on this website. Information that is historical is unavoidably out of date and is only offered for your reference.

Although we reserve the right to change the information on this site at any time, we are under no obligation to do so. You acknowledge that it is your duty to keep track of updates to our website.

Miscellaneous Provisions

• These Terms and Conditions and any claims or disputes (whether in contract, tort, or otherwise), arising out of or related to these Terms and Conditions or their subject matter are governed by the laws of the state from which we operate, excluding its conflict-of-laws provisions. Any dispute arising under or in connection with the Contract shall be exclusively brought before the courts of the state from which we operate.
• In order to meet the special demands of the customer, the provider may occasionally need to create new terms and conditions. If Provider has or demands particular needs or services, these additional terms, in addition to these Terms and Conditions, shall also be a part of the agreement between Customer and Provider.
• Without the Provider's prior written agreement, Customer may not transfer its duties or rights under these Terms and Conditions.
• Any and all agreements between the parties that call for signatures may be signed electronically and executed in counterparts. Counterparts and/or electronically signed and submitted agreements will be treated as originals and will be enforceable in the same ways as one single document with both parties' signatures.

Cancellation Policy

You are required to inform us at least 48 business hours (excluding weekends) if you want to cancel or reschedule a cleaning appointment. If you want to cancel on the same day, then a cancellation fee of 50% of that cleaning cost will be charged. This policy has been introduced to prevent the lost wages for your cleaner.